Published reports on the number of satisfied patients at public hospitals

       Attending the seminar are Prof. Nguyen Viet Tien, PhD - Deputy Minister of Health; Prof. Luong Ngoc Khue, PhD - Director of patient administration (Ministry of health) ... represented Vietnam initiative organization, Oxfam Vietnam ...

Prof. Nguyen Viet Tien, PhD - Deputy Minister of Health delivered his speech at the Conference

       Speaking at the seminar, the Permanent Secretary of the Ministry of health Nguyen Viet Tien said: the assessment of patient satisfaction index based on the patient has treatment is the most reasonable and the results put out will be the most convincing. Based on the results that we will analyze, evaluate and improve the effectiveness of promoting the work of examination and treatment. If we only reviews by sensory, sensory of the medical staff, even looked at a certain angle, it can be wrong. The Permanent Secretary of the comrades expected that, through Conference with the articles quality, objective report, would give us exactly the meditations, there are identified, improvements to practices to help industry improve the quality of medical examination and repair the disease. Only so then real reviews are only satisfied number of sick people.

       Listen to the feedback of the users of services in the field of health care to improve the quality of health services is still a new approach with the various countries in the world. In developed countries, the patient satisfaction survey compulsory and standardised, applied in the public hospitals in the country are also just starting from the 1990 decade. Listen to the feedback of the users of services in the field of health care to improve the quality of medical services is the approach fits with the trend of the times and advocated building the Government created the , action, service, integrity in Vietnam. 

Overview of the Conference

       The Ministry of health is one of the pioneers to build and institutionalize the system of hospital quality assessment in General, get feedback from the people using the service examination and treatment in particular in recent years, according to the philosophy of modern management " What is not measured is not manageable, "

       The publicity will help enhance the accountability of the public hospitals through enhancing the transparency of the quality of hospital treatment, strengthen the supervision of the people and the State Agency for the public health service. , especially since the Government is pushing socialized public services, increased autonomy for hospitals, medical services price increases follow the route towards "true enough," according to the market price in the year 2020.

       Examination administration, the Ministry of health is the lead host of cooperation with the experts of the organization Vietnam initiative, Indiana University (USA) build and pilot survey patient satisfaction Vietnam index (Patient Satisfaction Index-PSI) through the interview boarding patients were discharged from hospital by phone. Results patient satisfaction index (PSI) is conducting pilot through independent survey with the participation of nearly 3,000 boarding patients after discharge based on a list of nearly 140 thousand in-patients in 29 provincial hospital , District 21 provinces across the country participated in the pilot survey program.

       The results showed that only the number of satisfied patients at an average 3.98/5 points, corresponding to the level of satisfaction of sick people boarding with service quality examination and treatment reached 79.6% compared to the expectations of the patient. Among the 29 hospitals surveyed, there were 5 hospitals in the Group rated very good; 16 hospitals rated good; 8 hospitals rated fairly and 2 hospitals in the Group rated average. In particular, hospital groups are the highest and lowest ranking according to the patient's response is the provincial hospital.

Các dự án quốc tế